Now Brewing – Market Research & Insights lead! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners (employees) who share this passion and are guided by their service to others.

Do you love bringing qualitative and quantitative learnings together, to tell a compelling story? Do you have a passion for leading a high performing team? Do you have empathy for our customers and a passion for improving their experience? As a Starbucks Market Research & Insights lead, you will inspire teams and leaders to take action and make decisions by serving as the champion of our Brand & Customers’ experience across the globe. In this role, you will lead with excellence across a broad variety of research projects to help understand and improve our customers’ experience across international retail and global consumer packaged goods businesses.

You will help others manage and evolve our tracking programs, translate business questions into research objectives and, in turn, into studies and learning plans across our retail, CPG and food service businesses globally. You will serve as a consultant across a wide variety of international teams, spanning—among others—Marketing, Product, Digital, Loyalty, PRO and Operations.

Leveraging your previous experience, we will enable you to:

• Leverage your deep experience to align research priorities to best serve the strategic needs of the organization

• Act as a thought leader and collaborator in designing, executing and evolving brand and customer experience research plans and tracking programs, incorporating diverse approaches

• Serve as catalyst for new and innovative research approaches across the team, and build capability among your team members

• Collaborate with business partners and team members to translate business questions into research designs and customized reports

• Tell compelling stories with data, making meaning for business stakeholders, and driving enterprise wide action

• Master Starbucks research approaches to add value and impact incremental research capabilities

• Serve as an influencer with VPs and above, representing the voice of our Customers

We’d love to hear from people with:

• Mastery of both quantitative and qualitative research methods

• Deep experience in conducting research in international markets across Asia, EMEA & Latin America

• Strong knowledge of statistics (descriptive and inferential) and their use in quantitative research methods

• Mastery of experimental research design

• Experience leading a high performing team of researchers

• Experience in visioning and leading end-to-end custom research plans and tracking programs, from scoping to reporting

• Always in tune with the big picture, taking a strategic approach to research prioritization

• Compelling, persuasive oral and written communication skills

• Proven ability to build strong cross-functional relationships

• Proficiency with SPSS, Desktop Reporter, Excel and other statistical software packages

• Market Research & Insights experience in CPG, Retail or a Market Research vendor

Let us give you the opportunity to be part of something bigger than yourself. It’s time for you to #beapartner. Apply today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.