Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role sits within the US Consumer team leading Operational Risk management activities in the First Line of Defense (FLoD) with a mission to enable business growth and objectives while maintaining a strong control environment. The team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products and processes. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

The team leads governance and implementation of requirements related to several large-scale programs. In line with Amex’s “three lines of defense” approach to risk management, the Operational Risk team (First Line of Defense) actively works with Second Line of Defense (Global Risk, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.

The Sr. Manager, Operational Risk – Global Dining role will lead first line of defense operational risk activities to ensure our customer promise comes to life for our Card Members.

Key activities of the role will include:

• Manage several large-scale Operational Risk programs like New Product Governance, Third Party Lifecycle Management, Business Self-Testing Monitoring, Corrective Action/Loss Event Resolution, and Process Risk Self-Assessments.

• Be a trusted partner to other US Consumer partner teams in supporting them meeting their expectations, and in doing so operates efficiently while using centers of excellence where applicable, but also ensuring strong business focus and presence.

• Maintain a strong working knowledge related to US Consumer products and features to learn standard methodologies by reviewing industry trends and publications, and network with professional advisors, experts, and peers.

• Independently assess operational risks, challenge our historical practices, and work creatively with business partners to improve processes.

• Partner with Compliance and Legal to ensure products and processes comply with applicable laws, regulations, and policies with effective controls and rigorous testing to prove compliance.

• Help implement the next generation of control testing and monitoring using automation and key risk indicators, and set thresholds for review or action for different risk types.

• Identify themes and tendencies that indicate emerging operational risks by analyzing data and trends.

• Represent US Consumer Operational Risk management activities in relevant governance forums, management committees, and internal/external reviews.

• Effectively communicate findings and key takeaways to business partners to drive necessary responses and action.

• Help drive pragmatic business decisions on complex customer/shareholder issues.

Qualifications:

• A strong sense of ownership and responsibility

• Independent, self-motivated, with an ability to adapt and be flexible in a team environment

• Logical, consultative, and adaptive and agile relating to change, ambiguity, and informed risk taking

• Outstanding problem solving skills (issue identification, problem structuring, analysis, development of recommendations)

• Proficiency with Microsoft Office, especially MS Excel and PowerPoint

• Multi-tasker who can manage multiple streams of work concurrently

• Maintains a sense of urgency and critical thinking with the ability to prioritize/multi-task

• Capability of translating data-driven insights into actionable results

• Ability to inspire change, influence without authority and deliver results across functions and geographies

• Proven ability to build business cases, manage projects, and improve processes

• Positive energy, collaboration and excellent communication skills are a must

• Prior leadership experience and knowledge in Operational Risk, Business Operations, Technology, Internal Audit, Compliance, or related fields with demonstrated experience in collaborating with management at various levels.

• Bachelors or master’s degree in Business, Finance, Engineering or Computer Science, preferred

Qualifications

Salary Range: $90,000 to $165,000 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Other Locations: US-Utah-Sandy, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 24006687