Knoll Inc. Regional Service Manager in East Greenville, Pennsylvania

Regional Service Manager

Tracking Code 1572-056

Job Description


Knoll is a constellation of design-driven brands and people, working together with our clients to create inspired modern interiors. Since 1938, we’ve been thinking about how people interact with their environments, and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather, architectural accessories allows us to compose integrated solutions from products and services that naturally work together.

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Position Profile:

Regional Service Manager position is based in the East Greenville office. This position will manage a region of the US and provide resolution and communication for quality and warranty issues as they pertain Knoll products.

The RSM will work with Dealers and Customer to effectively resolve product issues. They will exchange details and information with manufacturing, quality and PD. Their responsibilities also include providing leadership and schedule activities of a team of Field Service Technicians.

Job Responsibilities:

  • Dealer visits along with the Field Service Technicians to discuss the services that Field Services can provide and how to best utilize the FS Technician

  • Regular contact with the FS Technician to discuss priorities, product issues and trade knowledge as well as to reinforce policies: statuses/RMA/damage audits

  • Create FS Technician non-bills

  • Create FS Technician FSLR

  • Conduct job site visits for quality issues and high-profile customers

  • Answer any product or service questions

  • Initiate product issue escalation when appropriate: FPR, get QA involved, schedule a Field Service Technician

  • IE Trainer

Required Skills

Required Skills:

  • Bachelor’s Degree or equivalent experience

  • Strong PC skills

  • High mechanical aptitude

  • Ability to lift heavy objects

  • Strong verbal and communication skills

  • Strong customer service focus and awareness

  • Excellent problem-solving skills

  • Ability to work in a fast-paced environment while managing multiple priorities

Job Location East Greenville, Pennsylvania, United States

Position Type Full-Time/Regular

We are an equal opportunity employer.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.