Knoll Inc. Regional Service Manager in East Greenville, Pennsylvania
Regional Service Manager
Tracking Code 1572-056
Knoll is a constellation of design-driven brands and people, working together with our clients to create inspired modern interiors. Since 1938, we’ve been thinking about how people interact with their environments, and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather, architectural accessories allows us to compose integrated solutions from products and services that naturally work together.
To learn more, visit www.knoll.com at http://www.knoll.com/
Regional Service Manager position is based in the East Greenville office. This position will manage a region of the US and provide resolution and communication for quality and warranty issues as they pertain Knoll products.
The RSM will work with Dealers and Customer to effectively resolve product issues. They will exchange details and information with manufacturing, quality and PD. Their responsibilities also include providing leadership and schedule activities of a team of Field Service Technicians.
Dealer visits along with the Field Service Technicians to discuss the services that Field Services can provide and how to best utilize the FS Technician
Regular contact with the FS Technician to discuss priorities, product issues and trade knowledge as well as to reinforce policies: statuses/RMA/damage audits
Create FS Technician non-bills
Create FS Technician FSLR
Conduct job site visits for quality issues and high-profile customers
Answer any product or service questions
Initiate product issue escalation when appropriate: FPR, get QA involved, schedule a Field Service Technician
Bachelor’s Degree or equivalent experience
Strong PC skills
High mechanical aptitude
Ability to lift heavy objects
Strong verbal and communication skills
Strong customer service focus and awareness
Excellent problem-solving skills
Ability to work in a fast-paced environment while managing multiple priorities
Job Location East Greenville, Pennsylvania, United States
Position Type Full-Time/Regular
We are an equal opportunity employer.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.