Knoll Inc. Business Manager in East Greenville, Pennsylvania

Business Manager

Tracking Code 1580-056

Job Description


Knoll is a constellation of design-driven brands and people, working together with our clients to create inspired modern interiors. Since 1938, we’ve been thinking about how people interact with their environments, and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather, architectural accessories allows us to compose integrated solutions from products and services that naturally work together.

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KnollStudio is a standalone specialty business within Knoll. Within KnollStudio there are three customer consumer selling channels: Corporate/Contract customer orders sold thru KnollStudio sales reps or Account Managers in our showrooms; Retail customer orders sold through our Retail Dealer network; Consumer channels sold to customers through our Ecommerce website or through our Knoll Store in New York City and Los Angeles. Virtually everything that we design, and sell is manufactured at outside vendors. The KnollStudio Business Manager will provide overall business management as defined in the activities below.

The responsibilities of the KnollStudio Business Manager will include:

  • Works with the VP of Operations and Manager of Scheduling on the management of KnollStudio monthly shipment goals and forecasting.

  • Acts as the “traffic director” when the VP of Operations is out of the office, making sure that Sales questions and critical path issues get to the right people for support and resolution.

  • Account management of high profile engineered-complex customer orders with specials, leads operations and specials team for execution.

  • Manage and maintain the KnollStudio, KnollSpace, published quarterly lead time sheets with Marketing/communications to post to

  • Assist with reviewing Credit Hold Reports that are shared with sales and account managers.

  • Interdepartmental collaborations and interfaces for customer service and customer retention.

  • Collaborate with KnollStudio marketing, QA, warehousing, controller, as well as other integral departments; Textiles, Credit, Penske logistics, Field Services

  • “Manages the day-to day analysis and optimization of an organization's business processes in order to improve overall organization performance”

  • Develops logistics plans and procedures to ensure that internal and client needs are met.

  • Ensures that project/department milestones/goals are met

  • Meet with Custom Product Development reps and Studio planners/buyers to review EC report discuss, exchange information, resolve issues, and prioritize as necessary.

Required Skills

  • Excellent written and verbal communication skills

  • Ability to work cross functionally with all levels of an organization

  • Strong interpersonal skills; an excellent facilitator and problem solver.

  • Customer & business focused. Demonstrated ability to offer strategic solutions and improvement initiatives.

Required Experience

  • Five years of demonstrated experience in relevant position/industry (logistics, procurement, manufacturing, etc).

  • Experience working with logistics/shipping, scheduling, customer service and interfacing with suppliers and buyers.

  • Working knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook

  • Working knowledge of JD Edwards (JDE)


  • BA/BS Degree or equivalent work experience required.

Job Location East Greenville, Pennsylvania, United States

Position Type Full-Time/Regular

We are an equal opportunity employer.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.