About Us

At Baylor Scott & White Health, we promote well-being for people, families, and communities. It is the largest healthcare system in Texas, empowering you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our competitive benefits package empowers you to live well and provides:

• Eligibility on day 1 for all benefits

• Dollar-for-dollar 401(k) match, up to 5%

• Debt-free tuition assistance, offering accessto many no-cost and low-cost degrees, certificates and more

• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority. Visit BSWHealth.com/Benefits to learn about all of our programs that supports mind, body and spirit

Note: Benefits may vary based on position type and/or level

Job Summary

Your main role is ensuring every patient gets uninterrupted care from our healthcare team. You'll coordinate patient care seamlessly across different stages, working with providers to achieve our priorities.

What You'll Do

• You will review reports to find patients needing adult preventative, diabetes, and other clinical services. You'll use patient records to create reports for care coordination.

• Coordinating care is a team effort. Work with various teams and resources. Help find community resources for those in need.

• Customer service is essential. You interact with patients, recommend services, schedule appointments, and assist with paperwork. Resolving concerns for patients and families is also part of your role.

• To help patients manage health, provide approved education and telephonic engagement to ensure adherence to care plans.

• Ensuring smooth patient transitions is crucial. You'll monitor patients transitioning between hospital, home, and their primary care providers. This involves completing follow-up tasks and updating care providers on critical issues.

What Will Make You Successful In The Role

• You excel in expressing yourself both in writing and speaking.

• Showing exceptional attention to detail and top-notch time management skills.

• You adapt communication to fit all audiences. You're empathetic, positive, courteous, and tactful. You soothe upset patients professionally.

• You efficiently handle requests using digital and physical resources, providing accurate answers to patient questions.

• Your data entry, numerical, and computer-based skills are exceptional, with a meticulous focus on detail.

• You're capable of thriving in a fast-paced and challenging environment.

Belonging Statement

We believe everyone should feel welcomed, valued, and supported. Our workforce should reflect the communities we serve.

Qualifications

• Possess a high school diploma, GED, or equivalent education

• Have under one year of relevant professional experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.