Knoll Inc. Technical Resource Specialist in Chicago, Illinois

Technical Resource Specialist

Tracking Code 1578-056

Job Description


Knoll is a constellation of design-driven brands and people, working together with our clients to create inspired modern interiors. Since 1938, we’ve been thinking about how people interact with their environments, and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather, architectural accessories allows us to compose integrated solutions from products and services that naturally work together.

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The Technical Resource Specialist is an internal technical resource that provides product consultation to Knoll and dealer associates in order to best position Knoll products in the most strategic fashion. The Technical Resource Specialist is part of a team that is an integral part of the selling process and distinguishes Knoll by providing superior technical knowledge in order to provide the best furniture solution to the problem at hand.

Required Skills


BS/BA degree in design, engineering, electronic arts, or architecture or equivalent experience


  • Work submittal is required for consideration

  • Three-to-five years experience in 3-D modeling programs with contract furniture

  • Must have above average computer hardware/software proficiency with: VIZ, AutoCAD, 3D Studio Max, CAP, Adobe Creative Suite, Microsoft Office Suite

  • Ability to interact effectively with internal and external customers

  • Effective written and oral communication skills

  • Demonstrated problem solving skills

  • Excellent customer service skills

  • Assist with mock-ups

  • Assist with RFI/RFP process

  • Interface with internal departments of the organization (i.e. Custom Product, Manufacturing, Marketing)

  • Compiling reports, metrics, project tracking

  • Providing request for materials/samples for clients

Required Experience


  • Custom Product Development – Leads special projects response that best meet specific client concept needs and is the liaison with Knoll Custom Product Development

  • Communication – Technical experts for meetings spanning the breadth of pre-install briefings defining the opportunity, technical consultation, optimum product positioning and translation of A + D concepts into product realities

  • Pricing – Preliminary, pre-bid and as a component of schematic design

  • Production – produce CAD drawings, Bill of Materials documents for sales team’s need of pricing and product application choices for their customers (Architects and End users). Particularly when there is no assigned dealer with the project yet. This type of support can be from short term to long term. Multiple assignments can happen at the same period of time

  • Specification Consulting – Confers with dealer design staff to provide technical product application and ‘how to’ support. One can be the dedicated consultant for providing support of a particular account. Each associate can be assigned to multiple accounts

  • Mock-Up – Process management at some if not all stages: concept, details, specification check, typical and layout, and project management stages

  • RFP Process – Assist with technical specifications, proposal and information gathering

  • Training Link – Provides day to day dealer specifier training and links global training request to appropriate Knoll resources

Job Location Chicago, Illinois, United States

Position Type Full-Time/Regular

We are an equal opportunity employer.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.