Knoll Inc. Customer Service Representative in Buffalo, New York

Customer Service Representative

Tracking Code 1609-056

Job Description


Knoll is a constellation of design-driven brands and people, working together with our clients to create inspired modern interiors. Since 1938, we’ve been thinking about how people interact with their environments, and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather, architectural accessories allows us to compose integrated solutions from products and services that naturally work together.

To learn more, visit at


The Customer Service Representative will perform all functions of customer service, from processing of initial quote request to order entry and final invoicing.

Key Responsibilities

  • Inbox Management

  • Verify information is complete for estimator to start a quotation

  • Process acknowledgement letter to confirm receipt of email

  • Update quote log

  • Trigger purchasing and ideation functions when necessary

  • Create job in Project Pak using quote log #

  • Generate scope of work in Project Pak

  • Enter new orders and change orders in Visual Mfg.

  • Track Quote revisions

  • Receive and enter CAP orders

  • Prepare standard product packages for production

  • Get shipping and installation quotes

  • Responsible for final invoicing

  • Create new customer accounts in Visual Mfg. as needed

  • Obtain tax exempt forms for new customers, based on shipping address

  • Other duties as assigned

Required Experience

  • High School Diploma or equivalent required

Job Location Buffalo, New York, United States

Position Type Full-Time/Regular

We are an equal opportunity employer.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.