Position Purpose:

Responsible for the development, implentation and maintenance of programs and processes that enable sales to THD Professional Customers. Focuses on growth, program and process development, operations productivity, customer contact management and government and national account interface . Programs and processes include Sales Opportunity walk process and automation, will-call and delivery process improvement, new training programs and curriculum enhancements, merchandising and marketing interface, HDCC programs, Contractor Services Website and enterprise ingegration processes, operations productivy, sales per hour, labor and staffing, delivery and will-calls, training implementation and tracking, all communication to and from the field (E-room, Pro Gatekeepers and marketing communications.)

Key Responsibilities:

• Oversight of selling processes including sales per hour improvement, construction loan and commercial credit

• Responsible for operations processes such as deliver/will-call, item locator, AM and free delivery management, sales opportunity walk execution and measurement.

• Staffing including D42 and 94 staffing, template staffing, Leap support and management

• Responsible for training curriculum implentation and compliance

• Oversees communication including E-room development and maintenance, pro pilot communications, operations gatekeeper interface, quantity and quality control

Direct Manager/Direct Reports:

• Typically reports to Director Pro Business

• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Computer skills: Powerpoint, Excel, Word, are a must. Access is preferred.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Must be able to lead and direct a team to accomplish complex projects. Should be able to make progress amid ambiguity. Inspires and empower associates to do their best work.

• Must be able to manage multiple projects and coordinate the efforts of direct reports to meet deadlines. Hold self and team accountable

• Must be able to look at current programs and articulate a forward thinking and energizing direction for the team. Identify recruit and retain great talent.

• Track Industry trends with key competitors, understand the impact of high performing companies in the industry on the market place and our company.

• Instill in all associates the critical nature of customer service excellence.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00